Customer Review Management
Transform customers in to loyal brand advocates
Deliver above and beyond
Repeat customers spend 29% more at a property than new customers, and PMS offers you the right tools to build that loyalty and drive those customers to your property more frequently.
Set a points eco-system across your properties
Guest Rewards is an optional module that provides a loyalty points program than can be managed in PMS. The loyalty program is a points system that can have the point accrual, redemption & depreciation tailored to suit the property's requirements. Guests can be enrolled into the Guest Rewards program in PMS or enrol themselves on the PMS Internet Booking Engine or in the Guest Portal.
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Offer discounts and promotions
Create a loyalty program for guests who visit your property and Improve customer retention. Incentivise every stay at each of your properties with points and reward guests with free drinks, discounts, hampers, birthday promotions and much more.
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Guest retention
According to smile.io 40 per cent of a store's revenue is generated by repeat customers who represent just 8 per cent of the total customer base. Customer retention increases your customers' lifetime value and boosts your revenue. It also helps you build amazing relationships with your customers. You aren't just another website or store. They trust you with their money because you give them value in exchange. In turn, guests help spread the word about your property and benefits that they receive, helping you increase your customer base.
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